Support
Answers to the most frequent questions. For anything else, write to us.
Contact us
remylegrand901@gmail.com
For a problem, please tell us your device (iPhone or Mac), the Copiste version (shown at the bottom of the “…” menu on the home screen) and describe what happens. For an idea, tell us everything: we read every message.
Frequently asked questions
The scanner does not open.
Copiste needs the camera to scan. Open Settings > Copiste and turn on “Camera”. You can also import photos you have already taken with the small button above “Scan”.
How do I scan a multi-page document?
In the scanner, frame each page one after the other before confirming: they form a single document. Later, open the document, then “Pages” > “Add pages” to add more.
How do I reorder or delete pages?
Open the document, then tap “Pages”. Drag a page to change its position, or tap the bin to delete it.
What are the filters for?
“Document” whitens the paper and strengthens the ink, ideal for letters and bills. “Original” keeps the photo's colours, “Grey” and “Black & white” give a sober, lightweight result. The filter applies to the whole document and the original image is kept, so you can change it at any time.
Search does not find my document.
Search looks at the title and at the recognized text. Recognition runs right after the scan, in a few seconds: an “Aa” badge then appears on the thumbnail. Handwriting or a blurry photo may be poorly recognized. Tap “Text” in the document to see what was read.
How do I send a document as PDF?
Open the document and tap “Share PDF”. You can send it by email, by message, or save it to the Files app.
How do I copy a document's text?
Open the document, tap “Text”, then “Copy” or “Share”.
What about the Mac?
Since a Mac has no built-in scanner, Copiste imports your images there (photos of documents, screenshots) to clean them up, gather them and share them as PDF. Text recognition is iPhone-only for now.
How do I change the language?
By default, Copiste follows your device's language. To change it, tap “…” at the top right of the home screen, then “Language”.
How do I replay the tutorial?
Tap “…” at the top right of the home screen, then “Replay the tutorial”.
I bought the app on iPhone, do I have to buy it again on Mac?
No. Copiste is a universal purchase: with the same Apple ID, you download it for free on your Mac from the Mac App Store.
Is there a subscription or ads?
No. Copiste is a one-time purchase. There is no subscription, no ads, no in-app purchase and no account to create.
Where are my documents stored?
Only on your device, in the app's own storage. If you delete Copiste, your documents are deleted with it: remember to share as PDF the ones you want to keep.